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Facilities Management

FM-ready from
day one.

Gaffer brings jobs, RAMS, SLAs, POs and subcontractors into one platform for facilities teams managing hundreds of sites.

Talk to an FM specialist See FM dashboards

The problem

Running FM in spreadsheets and email chains?

Missed SLAs, confused subcontractors, and no single source of truth. You're managing contracts across multiple systems – and dropping balls.

Jobs in one system, invoices in another
SLA deadlines tracked in spreadsheets
Subcontractors asking 'which site?' via WhatsApp
Compliance docs buried in shared drives

With Gaffer

One system for jobs, SLAs, RAMS and POs

Everything tied to the same contract record.

Every site, asset and contractor in one place

Multi-site hierarchies with full audit trail.

Real-time SLA tracking

See what's on track, at risk, or breached – before the client calls.

Subcontractor portal

Subbies accept jobs, upload RAMS, log time – no chasing.

FM Control Centre

See every site, every job, every SLA on one dashboard.

No more "let me check the other system". One view for operations, one for finance, one for compliance.

SLA Status

On Track142
At Risk18
Breached3

Sites Overview

Manchester Office Park
8 jobs
Leeds Retail Centre
12 jobs
Birmingham Hub
5 jobs
Bristol Warehouse
3 jobs
+76 more sites

Open Jobs

12
Emergency
34
High
89
Standard
Response target97% met
Avg. completion2.3 days

Real-time data from live FM contracts. Filter by client, region, engineer or SLA status.

Purchase Orders & Budgets

Purchase orders that match reality.

Raise POs, allocate to sites, see budget consumed as jobs complete. No more end-of-month surprises.

  • PO-linked jobs
    Every job tied to a purchase order and site budget
  • Real-time spend tracking
    See consumed vs. remaining as work completes
  • Approval workflows
    Route POs through the right approvers
  • Automated invoicing
    Invoice against PO when job closes

Purchase Order

PO-2025-0892

ClientAcme Facilities Ltd
Budget£45,000.00
Consumed£31,240.00 (69%)
Jobs completed28 of 34

Subcontractor Portal

Smith Electrical Ltd

RAMS Required

Manchester Office - PAT Testing

Pending

Log Time

Leeds Retail - Emergency lighting

In Progress

Upload Photos

Birmingham Hub - Fire alarm service

Done

Subcontractor Portal

Keep subcontractors close, not inside your inbox.

Simple portal for subbies to accept jobs, upload RAMS, log time, and upload photos. No more chasing via WhatsApp.

  • Self-service job acceptance
    Subbies see and accept jobs without phone calls
  • RAMS uploads
    Compliance docs attached to jobs automatically
  • Time logging
    Accurate hours for billing and SLA tracking
  • Photo evidence
    Before/after photos stored with the job

Built for FM operations

Everything an FM team needs, without bolting on five different tools.

Multi-site management

Hierarchies, regions, asset registers – all in one place.

SLA tracking

Response times, completion rates, KPIs with real-time alerts.

RAMS & compliance

Generate, track and store compliance docs per job and site.

Purchase orders

PO creation, approval workflows, budget tracking.

Subcontractor portal

Self-service portal for job acceptance and documentation.

Reactive & PPM

Handle both reactive callouts and planned maintenance.

Audit trail

Full history of every job, change, and communication.

Client portal

Clients log jobs, track progress, approve quotes.

Reporting

SLA reports, spend analysis, contractor performance.

FM Success Story
"We manage 80+ buildings from a single Gaffer dashboard. What used to take three systems and two spreadsheets now happens in one place."

Sarah Thompson

Operations Manager, City Services FM

80+
Buildings
98%
SLA Compliance
-6hrs
Admin / Week

Book a 30-minute FM demo

We'll map one of your contracts into Gaffer live on the call. See exactly how your sites, SLAs and subcontractors would work.

Book FM Demo Contact Sales